Frequently asked questions
How do I get my files?
Once you purchase your items you will receive a link to dowload your files immediately. You will also receive a link in your email which is valid for 30 days. All files are zipped and need unzipping to be accessed.
Do I need special skills or knowledge to use your product?
It really depends what you want to achieve. If you are useing pre-made patterns or collages you can use them straight away for printing or digital posting. If you want to create more advanced designs like seamless patterns or logos, you might need to hire a designer if you are not one yourself. All products come in PNG format that can be used on basic apps liek canva to create collages and posts for social media.
What format do the files come in? What software do I need to use them?
Your downloadable file will come in a zip format and you need any software to unzip that's compatable with your operation system. JPEG and PNG files can be used with almost all basic software. Vector files will be only compatable with Adobe Illustrator or other Vector software.
Can I use these files for printing textiles, packaging, art prints etc?
You can use these files for digital printing. It is your responsibility to set up the files correctly to get correct resolution and result. If you are printing larger scale products, you can use vector files and ask a designer to help you set the files correctly. All printing upto size A1 or A2 will be high quality as long as you don't stretch original PNG files.
Can I get a refund if I don't like the product?
I do not offer refunds for any purchases. If you have any technical issues with the product please contact for support, however all products were carefully tested before releasing and they have no technical errors.
Can I share your files with others? (online or in person)
Once you purchase your commercial license it is valid only for 1 business/person. You must not share the files online or in person or you might be responsible for illegal digital piracy and might face legal actions from myself.
What does a commercial license cover?
A commercial license covers usage for 1 oerson/business only for unlimited digital platforms and upto 10000 physical products.
What payment methods do you offer?
Paypal and most bank cards. All online payments are 100% secure and confidential.
How is my personal data being processed?
What is your trading name?
Holy Mountain Studio is an e-commerce platform ran individually by artist and designer Viktorija Rudenia